Shipping policy
Shipping Policy
Welcome! At Veylo, we are committed to delivering your orders promptly and efficiently. Please read our Shipping Policy carefully to understand our shipping practices.
Shipping Rates
Shipping charges, if applicable, will be displayed at checkout based on your order and delivery destination.
Shipping Methods and Delivery Times
We offer free shipping to our supported destinations.
United States — Estimated delivery within 8–14 days.
European Countries — Estimated delivery within 6–14 days.
Please note that delivery times are estimates and may vary depending on your location, customs processing, carrier delays, weather conditions, or other circumstances outside our control.
Order Processing Time
Approximately 98% of orders are shipped within 24–48 hours.
Orders are generally dispatched and loaded for international transportation within 72 hours.
Please note that processing time is separate from the estimated delivery time.
International Shipping
We offer international shipping to supported destinations.
International delivery times may vary depending on the destination. Customers are responsible for any applicable customs fees, taxes, or import duties imposed by their local authorities.
Order Tracking
Once your order has been shipped, tracking information will be provided so you can monitor the progress of your package.
For deliveries to European countries, photo proof of delivery may be available. For deliveries within the United States, delivery confirmation documentation may be available.
Lost or Damaged Packages
If your package is lost during transit or arrives damaged, please contact us at officialveylostore@gmail.com.
For damaged products, we may require photographic evidence of the damage. Once the issue has been reviewed and verified, we will either send a replacement at no additional cost or issue a full refund.
Missed Deliveries
If a delivery attempt is made and no one is available to receive the package, the package may be held at your local post office or carrier collection point.
Packages are typically held for approximately 3–4 days. Customers are responsible for collecting the package within the carrier's specified collection period.
We may be unable to provide a replacement or refund if a package is returned or otherwise affected because it was not collected within the required period.
Order Cancellations
Cancellation requests should be submitted as soon as possible after placing your order.
We may be able to cancel an order if the request is received within 24–48 hours and the order has not yet shipped.
Once an order has been shipped, it cannot be intercepted or cancelled.
If an eligible cancellation is successfully processed after payment has been collected, a refund will be issued to the original payment method.
Incorrect Address
Please ensure that your shipping information is complete and accurate before placing your order.
Veylo is not responsible for delivery issues resulting from an incorrect or incomplete shipping address provided by the customer. If you notice an error in your shipping information, please contact us as soon as possible before your order is shipped.
Contact Us
If you have any questions regarding shipping or an existing order, please contact us at: